💚Orkago Dream

🟠 Orkago – A Dream of Natural Wellness for Every Indian

Orkago is more than a brand — it’s a dream to bring pure, honest, and healthful products to every Indian home. From raw honey and premium nuts to chia seeds and more, every item is sourced with care and crafted without preservatives.

Rooted in nature and driven by trust, Orkago delivers across India — safely packed, quickly shipped, and always affordable.

👉 Clean Ingredients. True Wellness. Powered by Orkago.

📄 Orkago Policy

🔄 Return & Refund Policy

🔄 Return & Refund Policy – Orkago
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Returns or refunds are only applicable in the following cases:
✔️ Damaged product
✔️ Wrong item received
✔️ Poor product quality (verified)
Complaints must be raised within 1–7 days of delivery.
Products that are opened, used, or partially consumed are not eligible for return or refund.
A full unboxing video from the moment of opening the package is mandatory for any return or refund request.
Refunds, once approved, will be processed within 7 working days to the original payment method or as store credit.

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📞 Customer Support:
WhatsApp / Call: 8637002525 / 89181481677
📧 Email: Supporttm@orkago.com

🚚 Shipping Policy – Orkago

Last Updated: June 25, 2025

At Orkago, our goal is to deliver pure, organic wellness to your doorstep with care and transparency.

1. 🏷 Order Processing Time

All orders are processed within 1–2 business days (excluding Sundays, Fridays, and public holidays) after confirmation
Orders placed on weekends or holidays will be processed the next working day.

2. 📦 Shipping Methods & Delivery Timelines

Shipping Option	Delivery Time (from dispatch)
Standard (Pan-India)	7–12 working days
Express (selected cities)	4–7 working days
Local (West Bengal)	3–5 working days

Rural or remote addresses may experience slight delays due to logistics.

3. 💰 Shipping Charges & Free Shipping Offer

Standard Shipping: ₹150 per order
🚚 Free Standard Shipping on orders above ₹1,000
Express Delivery: Charges vary by location and are calculated at checkout

Offering a free shipping threshold encourages larger carts and enhances customer satisfaction shopify.combigcommerce.comshiprocket.in+3termly.io+3termly.io+3convertcart.comen.wikipedia.org+6shopify.com+6ryder.com+6.

4. 🔍 Tracking Your Order

Once dispatched, you’ll receive a tracking number via WhatsApp or email. Use this on the courier partner’s site for real-time updates.

5. 📍 Shipping Area & Restrictions

We ship only within India; no international deliveries.
We do not ship to P.O. Boxes, APO/FPO, or incorrect/ incomplete addresses. Please verify before checkout.

6. ⚠️ Lost, Damaged or Delayed Shipments

Claims must be reported within 7 days of expected delivery.
We will assist with courier claims and arrange a replacement or refund per our Return & Refund Policy.

7. 🏠 Address Changes & Delivery Failures

Changes cannot be made after dispatch.
Orders returned due to wrong address or unavailability may incur reshipment fees.

8. 📦 Packaging

Products are packed with food-safe, protective materials to ensure hygiene and freshness.
Temperature-controlled packaging may be used for perishables.

9. 🛠 Policy Updates

Shipping terms may change during peak seasons or due to logistics constraints.
For urgent orders, contact us before placing your order — we’ll do our best to help.

📞 Contact Us

Need help or have questions?

WhatsApp / Call: 8637002525 / 89181481677
Email: supporttm@orkago.com

🔐 Privacy Policy – Orkago

Last Updated: June 25, 2025

Orkago (“we”, “us”, “our”) runs this WordPress-based website (the “Services”) to offer you pure, organic wellness products with transparency and trust. This Privacy Policy explains how we collect, use, share, and protect your personal information as required by:

The Information Technology Act, 2000 and its 2011 Rules
Principles under the Digital Personal Data Protection Act, 2023 secureprivacy.ai+2en.wikipedia.org+2dlapiperdataprotection.com+2

By using our Services, you consent to the terms outlined.

1. Information We Collect

We gather:

Contact Info: Name, email, phone, shipping/billing address
Account Info: Username, password, preferences
Order Info: Products viewed, cart data, order & return records
Payment Data: Card/bank account numbers, transaction details
Communication: Messages via email, chat, WhatsApp
Device & Usage Info: IP, browser info, cookies, analytics tracking

2. How We Collect Data

You provide: During sign-up, ordering, support
Automatically: Via cookies, Google Analytics, server logs
Third Parties: Payment gateways, courier partners, marketing services

3. Purpose of Data Use

Your information helps us:

Process orders, shipments, payments & refunds
Manage accounts and send notifications (email/SMS/WhatsApp)
Personalize your shopping experience and product recommendations
Conduct marketing (with your consent)
Improve services, detect fraud, maintain legal compliance

4. Data Sharing

We only share data with:

Payment processors, courier partners, analytics providers
Marketing partners (if opted-in by you)
Government or legal bodies (as required)
Parties involved in any legitimate business transition
We do not sell or rent your personal information

5. Cookies & Tracking

We use cookies to:

Remember your preferences
Track site traffic and performance
Enable shopping cart functionality

We will only use cookies after obtaining your explicit consent, per DPDP Act en.wikipedia.orgprivacypolicygenerator.infodlapiperdataprotection.comprivacypolicygenerator.info+1termly.io+1lawblend.com+13secureprivacy.ai+13termly.io+13cookieyes.com+6websitepolicies.com+6freeprivacypolicy.com+6cookieyes.com+3termsfeed.com+3privacypolicygenerator.info+3termly.iodlapiperdataprotection.com+3wired.com+3wired.com+3. You can manage or disable cookies via your browser settings.

6. Data Security

We implement standard safeguards like SSL encryption, access controls, and periodic security audits. Despite best efforts, no system is 100% secure. If you suspect misuse, contact us immediately.

7. Data Retention

We retain data only as long as necessary to:

Fulfil orders, legal obligations, or resolve disputes
Enhance our services and ensure security

Once no longer needed, data is securely deleted or anonymized.

8. Your Rights

You may, at any time:

Access and correct your personal data
Request deletion (subject to legal constraints)
Opt-out of marketing communications
Request data portability

We will verify your identity before processing any request and will not penalize you for exercising these rights.

9. Children

Our Services are not for children under 18. We do not knowingly collect their data. If you believe we have collected a minor’s data, please contact us for immediate removal.

10. International Transfers

Though based in India, our site hosts and processes data globally. We ensure adequate legal safeguards are in place to protect your data during such transfers.

11. Policy Updates

This document may be updated periodically. Each update will be marked by a revised “Last Updated” date. For significant changes, we will notify you via email or prominent site banner.

📞 Contact Us

For any privacy-related requests or questions, reach out to us:

WhatsApp / Call: 8637002525 / 89181481677
Email: supporttm@orkago.com

📄 Terms of Service

📄 Terms of Service – Orkago

Last Updated: June 25, 2025

Welcome to Orkago (“we”, “us”, “our”). By accessing or using our website—browsing, ordering, or messaging—you agree to these Terms of Service (Terms).

1. Access & Acceptance

By using our Services, you confirm:
- You are at least 18 years old, or have parental/guardian consent.
- You will not misuse, spam, infringe IP, spread malware, or break any law .

2. Account & Orders

Provide accurate, up-to-date and full information when registering or ordering.
We may cancel or refuse orders at our discretion—for reasons like stock shortage, pricing errors, or fraud suspicion.

3. Pricing & Changes

Product prices and availability can change without notice.
We reserve the right to modify, pause, or stop any part of the Services at any time.

4. Shipping, Returns & Refunds

Refer to our separate Shipping Policy and Return & Refund Policy, which complement these Terms.

5. Intellectual Property

All site content (text, images, logos) is owned or licensed by Orkago.
You must not reproduce, modify, or exploit any content without written permission.

6. User Content & Conduct

You may post reviews or feedback, but:
- No defamation, hate speech, infringement, or harmful content.
- By submitting, you grant Orkago a non-exclusive, royalty-free license to use that content.
- We may edit or remove any user submissions that violate these Terms termsfeed.com.

7. Links to Third-Party Services

We may link to payment gateways or other external services.
Orkago is not responsible for their content, practices, or policies mydukaan.io+5webyansh.com+5iubenda.com+5termly.io+3termly.io+3mydukaan.io+3.

8. Disclaimers

Products and service are provided “as‑is”, without any express or implied warranties.
No guarantee of uninterrupted or error-free performance .

9. Liability Limitation

Orkago is not liable for any indirect, incidental, or consequential damages (e.g. lost profits, data, goodwill) .

10. Indemnity

You agree to defend, indemnify and hold harmless Orkago against claims arising from your use of the Services or violation of these Terms.

11. Account Suspension or Termination

We may restrict, suspend, or terminate your access for violations or misuse.
Obligations like payments, indemnity, and IP rights survive termination.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of India (IT Act, IT Rules, Indian Contract Act).
Any disputes will be resolved in courts located in Howrah, West Bengal, India termly.io+2webyansh.com+2termsfeed.com+2.

13. Changes to These Terms

We may revise Terms at any time.
Updates take effect once posted on this page. Continued use = acceptance of updated Terms .

14. Contact Us

For questions or concerns, reach us at:

📧 Email: supporttm@orkago.com
📞 WhatsApp / Call: 8637002525 / 89181481677

📞 Contact Us

Trade Name: Orkago
Mobile / WhatsApp:
+91 86370 02525
+91 89181 481677

Email: supporttm@orkago.com

Address:
Orkago
Kolkata, Howrah – 711303
West Bengal, India